Frequently Asked Questions

Estimated delivery time within Sweden is 1–3 business days.

Delivery within the EU typically takes 2–7 business days.

All orders are shipped from our warehouse in Stockholm, Sweden.

We offer free shipping within the EU on orders over 800 SEK / 80 EUR.

For orders below this amount, the shipping cost will be displayed at checkout before the purchase is completed.

Yes, you have 14 days from the date you receive your order to request a return, provided the item is unused and in its original condition.

Please contact us at support@fezly.com and we will guide you through the next steps.

If something isn't right, please contact us as soon as possible and we'll help you find a solution.

Yes, exchanges are handled in the same way as returns. Please contact us to initiate your exchange. Once approved, you can return your order in accordance with our return policy and place a new order.

The return shipping fee will be deducted from your refund and may vary depending on where the return is shipped from.

We offer secure payment options displayed at checkout, including card payments and other trusted payment methods.

Digital gift cards are sent via email and include a unique code that can be used at checkout. The code can be applied to any product in our store.

Digital gift cards are sent via email shortly after the purchase is completed.

Digital gift cards are valid for one year from the date of purchase.

Digital gift cards are non-refundable and cannot be exchanged.

Yes, an order confirmation will be sent automatically to your email address once your purchase has been completed.

Orders cannot be changed once they have been placed. An order can only be cancelled if it has not yet been shipped from our warehouse. Please contact us as soon as possible, and we will do our best to assist you.

Please contact our customer service team as soon as possible. Once an order has been processed and prepared for shipment, the shipping address can no longer be changed.

Once your order has been shipped, you will receive an email containing your tracking information.

Our jewelry is crafted from nickel-free stainless steel, chosen for its durability and comfort for everyday wear. Our gold-toned pieces are finished with 18K PVD plating for long-lasting shine.

Yes, our jewelry is designed for everyday wear and can withstand normal contact with water. To help preserve the finish, we recommend avoiding harsh chemicals. For more detailed guidance, please see our Care Guide

Yes, however, jewelry featuring pearls or stones may be more delicate and should be handled with extra care to maintain its appearance over time. For more detailed guidance, please see our Care guide.

Yes, all of our jewelry is nickel-free and gentle on the skin, in accordance with EU standards.

If you have particularly sensitive skin, we recommend testing the product carefully before extended wear.